Privacy Policy

At Felicortex ("we," "our," or "us"), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your data.

By using our website (felicortex.com) or purchasing our products, you agree to the practices described in this policy.

1. Information We Collect

Information you provide

When you purchase Felicortex or contact us, we collect:

• Email address — required to deliver your purchased download and order confirmation.
• Name — if voluntarily provided during checkout.
• Payment information — processed securely by our payment provider (Stripe, PayPal, or similar). We do not store your full credit card or banking details on our servers.
• Country of residence — for tax and currency purposes.
• Communications — any messages you send us via email or contact form.

Information collected automatically

When you visit our site, we automatically collect certain technical information:

• IP address — for security, fraud prevention, and basic geographic analytics.
• Browser type and version — to ensure the site displays correctly.
• Device type — desktop, mobile, or tablet.
• Pages visited and time spent — to understand how visitors use the site.
• Referral source — which website or platform brought you to us.

2. How We Use Your Information

We use the information we collect for the following specific purposes:

• To deliver your purchase — sending the download link and order confirmation to your email.
• To process payments — securely, through our payment provider.
• To communicate with you — responding to questions, support requests, or feedback.
• To send occasional updates — news about new editions, related products, or offers (only if you opt-in; you can unsubscribe at any time).
• To improve our website and product — through aggregated, non-identifiable analytics data.
• To prevent fraud and ensure security — including detecting unauthorized transactions.
• To comply with legal obligations — including tax, accounting, and consumer-protection laws.

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your browsing experience and understand how visitors interact with our site.

Types of cookies we use

• Essential cookies — required for the site to function (e.g., remembering items in your cart, maintaining your session).
• Analytics cookies — help us understand how visitors use the site (e.g., Google Analytics). These cookies collect anonymous, aggregated data.
• Advertising cookies — if we run ads through Meta, Google, or similar platforms, we use their pixel/tag to measure ad performance.

You can control cookies through your browser settings. Disabling certain cookies may affect site functionality.

4. Third-Party Services We Use

We rely on trusted third-party services to operate our business. Each has its own privacy policy:

• Stripe / PayPal / Hotmart — for payment processing.
• Google Analytics — for traffic and behavior analytics (anonymized).
• Meta (Facebook/Instagram) Pixel — for advertising effectiveness, if applicable.
• Email service provider — for sending order confirmations, download links, and optional newsletter updates.
• Hostinger — for website hosting infrastructure.

These providers are bound by their own privacy practices and applicable data protection laws.

5. How We Protect Your Information

We take reasonable measures to safeguard your data:

• HTTPS encryption — all data transmitted between your browser and our site is encrypted via SSL/TLS.
• PCI-compliant payment processors — payment data is handled exclusively by certified providers (Stripe, PayPal, etc.). We never see or store your full card number.
• Limited internal access — only authorized personnel have access to customer data, and only when necessary.
• Regular security reviews — we monitor our systems and update them as needed.

While we work to protect your information, no method of online transmission or storage is 100% secure. We cannot guarantee absolute security.

6. Your Rights

Depending on your jurisdiction (such as the EU, UK, California, Brazil, or others), you may have specific rights regarding your personal data, including:

• Right to access — request a copy of the data we hold about you.
• Right to correction — ask us to correct inaccurate information.
• Right to deletion — request the deletion of your personal data, subject to legal retention requirements.
• Right to data portability — receive your data in a structured, machine-readable format.
• Right to withdraw consent — opt out of marketing communications at any time.
• Right to object — to certain types of processing, such as direct marketing.

To exercise any of these rights, contact us at hello@felicortex.com. We will respond within 30 days.

7. Data Retention

We retain your personal information only as long as necessary for the purposes described in this policy and to comply with legal obligations:

• Order data — retained for at least 5 years for tax and accounting purposes.
• Email communications — retained for as long as needed to provide support.
• Marketing data — retained until you unsubscribe or request deletion.
• Analytics data — typically retained in aggregated form for up to 26 months (default Google Analytics setting).

8. Children's Privacy

Felicortex is intended for adults aged 18 and older. We do not knowingly collect personal information from children under 13. If we discover that we have collected such information, we will delete it promptly. If you believe a child has provided us personal information, please contact us.

9. International Data Transfers

Felicortex is operated globally, and our service providers may be located in different countries. By using our site, you consent to your information being transferred to, stored, and processed in countries that may have different data protection laws than your country of residence. We ensure that any transfers are conducted in compliance with applicable data protection regulations.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Last updated" date at the top of this page indicates when the policy was last revised. We encourage you to review this page periodically.

11. Contact Us

For questions, requests, or concerns regarding this Privacy Policy or your personal data, contact us at:

Email: hello@felicortex.com
Response time: Within 24–48 hours, Monday to Friday.